Refund Policy for Time N Shade

Refund Policy for Time N Shade

Effective Date: February 22, 2025

Thank you for shopping at Time N Shade! We want you to be completely satisfied with your purchase. If you are not entirely happy with your product, please review our refund policy below.

1. Eligibility for Refunds

  • General Conditions: To be eligible for a refund, the product must be in unused, unworn, and resalable condition. The item must be returned in its original packaging, including all tags, accessories, and documentation.
  • Time Frame: Refund requests must be made within 30 days from the date you receive your order.

2. Non-Refundable Items

Certain products are not eligible for a refund, including but not limited to:

  • Customized or personalized products (e.g., engraved watches or glasses).
  • Items that have been used, damaged, or altered in any way after delivery.
  • Final sale or clearance items, which are marked as non-returnable.

3. Return Process

To initiate a return for a refund:

  • Step 1: Contact our Customer Support team at timeandshade38@gmail.com within 30 days of receiving your order. Please include your order number, product details, and reason for return.

  • Step 2: Our team will provide you with a return authorization and the address to send the product back.

  • Step 3: Pack the product securely in its original packaging, ensuring it is undamaged and in resaleable condition. We recommend using a trackable shipping service for returns to ensure the product reaches us safely.

4. Refund Process

Once we receive and inspect the returned product:

  • If the return is approved, we will process your refund to the original payment method.
  • Please note that the refund will exclude any original shipping or handling fees unless the product is defective or damaged upon arrival.
  • Refunds typically take 5-7 business days to process after we receive the returned item, depending on your bank or payment provider.

5. Damaged or Defective Items

If you receive a product that is damaged or defective:

  • Step 1: Contact our Customer Support team immediately, providing a photo of the damaged or defective item and your order number.

  • Step 2: We will offer a refund or exchange, depending on the situation, and we will cover the return shipping costs for faulty products.

6. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the same process as a return. Once we receive the returned item, we will process the exchange and ship the new product to you. If the new item is more expensive, you will be required to pay the difference. If it is less expensive, we will refund the difference.

7. Shipping and Return Fees

  • Return Shipping Costs: Unless the return is due to a defect or our error, you are responsible for the return shipping costs. The original shipping fee is non-refundable.

  • Free Return Shipping: We offer free return shipping for damaged or defective products. Please contact us for return instructions.

8. Late or Missing Refunds

If you haven’t received a refund within the expected time frame:

  • Step 1: Check your bank account or payment provider for any pending refunds.

  • Step 2: Contact your bank or credit card company as it may take additional processing time before a refund is posted.

  • Step 3: If you’ve done all of this and still have not received your refund, please contact us at timeandshade38@gmail.com for assistance.

9. Changes to This Policy

Time N Shade reserves the right to update or change this Refund Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically for any updates.

10. Contact Information

If you have any questions or need assistance regarding refunds, please contact us at:

Time N Shade
Email: timeandshade38@gmail.com
Phone: +92 331 8425973
Website: www.timenshade.com

By purchasing from Time N Shade, you acknowledge that you have read, understood, and agreed to this Refund Policy. Thank you for shopping with us!